Common Purchase Queries Answered
Orders and Shipping
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders usually ship same day and can take 3 to 7 days to get to your destination. You will receive a tracking number for your order. We ship via USPS (United States Post Office).
HOW DO I CREATE AN ACCOUNT?
Just click on My Account and then register using your email address.
HOW DO I TRACK THE STATUS OF MY ORDER?
You will receive an email with your USPS tracking number when the item ships.
WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
No, we do not keep any credit card information on our website.
Common Returns Queries Answered
Returns and Exchanges
HOW DO I GET TECH SUPPORT?
You can click on the link above to go to the help desk and knowledgebase website. You can also click HERE.
WHAT IS YOUR RETURNS POLICY?
Refunds and returns can be initiated by opening a support ticket. Refunds are accepted within 30 days after purchase unless the product is marked “No Refunds”, or “As is”.Click HERE to see the Returns and Refunds policy page.
CAN I CHANGE OR CANCEL AN ORDER IF I'VE SUBMITTED IT?
You cannot cancel an order after it ships. Once a tracking number is created, you will not be able to cancel the order.
WHERE DO I MAIL AN AUTHORIZED RETURN?
You will first need to open a support ticket to get a return authorization. We will let you know the correct address after the return is initiated.